|
How do I file a warranty claim? |
|
If you experience a problem with your new bus, it is
imperative you contact our Warranty Administration
Department prior to making the repair.
Together we will come to a solution to get your bus back
into operation with the least amount of inconvenience.
1) Contact National Bus
Sales' Warranty Administration Office immediately to
obtain repair authorization. National will obtain the
pertinent information from the customer such as
bus body number, mileage, cause of problem, and
approximate repair cost. Please have that
information available before contacting our Warranty
Administration Office.
You may file a
warranty claim using several, convenient methods:
2) Depending on the type
of problem, our Warranty Administration Office will
discuss with you the best way to get your bus back on
the road. We may ask you to return the bus to our
service facility or take it to another authorized
warranty service facility. If circumstances warrant, you
will be given authorization to repair it at your own
facility.
3) In order for us to
assist you with warranty reimbursements through the OEM
warranty, any parts used in the approved repair must be
obtained through National Bus Sales. Once you have
received authorization and the replacement part(s) (if
necessary) from National Bus Sales, you may then
perform the required repair.
4) Return the failed
part along with your completed repair invoice to the
National Bus Sales' Warranty Administration Office.
Prior to sending the invoice, please ensure it contains
the following information: body number, mileage,
complaint, cause of failure, and correction.
5) Upon receipt of the
failed part and repair invoice, National Bus Sales will
credit your account for the cost of the failed part(s).
Top of
Page
|
|
What if I already have the necessary part at my own
facility? |
|
To avoid confusion and any misunderstanding, please call
the National Bus Sales Warranty Administration Office
(TOLL FREE 1 800-282-7981) as soon as possible. You will
be sent a replacement part ensuring the part you use
meets the manufacturer's warranty qualifications.
Following this procedure ensures your bus stays within
the warranty guidelines.
THE USE OF UNAPPROVED PARTS
MAY VOID THE WARRANTY
Top of Page
|
|
Does warranty cover
the cost of transporting the bus to and from authorized
warranty repair centers? |
|
You are responsible for the cost of transporting the bus
to and from the authorized warranty service center.
However, we can provide this transportation as a service
to our customers at a very reasonable cost. These rates
are based upon factors such as distance, chase cars,
number of buses, etc.
Top of Page
|
|
Is towing covered under
warranty? |
|
Towing is covered under certain conditions by the
component manufacturer (i.e. engine or transmission).
Towing is considered a policy decision and only occurs
in certain circumstances. The owner's manual will
detail these circumstances. However, bus manufacturers
generally do not cover towing.
Top of
Page
|
|
Which maintenance records
are required to ensure the cost of the repairs are
covered under the OEM warranty? |
|
It is a good idea to register your warranty with
National Bus Sales. It is also a good idea to save all
the receipts for repairs performed on your bus. It is important to
keep accurate records of all maintenance work. In order
to ensure repair costs are covered under the OEM
warranty, you may have to show you followed all the
required maintenance procedures described in the owner's
manual.
Top of Page
|
|
How
long will it take to have my bus repaired? |
|
The length of time needed to repair your bus will depend
upon the severity of the problem, who does the work and
that availability of parts. If you bring the bus to the
National facility, it is our goal to complete the
repairs as quickly as possible. If we know the parts are
not immediately available and you want us to make the
repairs, we recommend you wait to bring the bus in until
the parts arrive. If you receive authorization from the
Warranty Administration Office to do the work at your
own facility, National will ship the parts to you. In
most cases, the parts necessary are readily available.
Top of Page
|
|
How do
I receive proper credit for my warranty claim? |
|
BEFORE taking any action to repair your bus, please call
our Warranty Administration Office. You will be given
instructions on exactly what you need to do in order not
to void your warranty.
If you perform the work at
your own facility, make sure you complete your repair
order including all the information for parts and
labor. Send this form to our Warranty
Administration Office via fax at (770-422-9030).
Top of Page
|
|
How
long does it take to receive credit for my warranty
claim? |
|
We want to expedite the process of filing your warranty
claims. We are committed to crediting you within 30 days
from the time we receive all the necessary
paperwork and failed parts.
Top of Page
|
|
How
should I contact National Bus Sales to file my warranty
claim? |
If you have more questions
concerning warranty issues, please do not hesitate to
contact our Warranty Administration Office.
Top of Page
|
