It is our desire to serve you as quickly
and effectively as possible. Please search through the headings below to
find important warranty information. If you have a Warranty related
question and cannot find the answer under the headings below, please
e-mail our
Warranty Administration Office or call us at Toll Free (800)
282-7981 - ask for Warranty.
We at National are eager to ensure your continued
satisfaction with your new bus. There may come a time when repair
covered under your Warranty Policy is needed. The following information
is provided to help you understand how to utilize the warranty services
and get your bus back on the road.
Our Intentions
National Bus Sales & Leasing, Inc. acts
solely as an administrator of the
warranties for each component manufacturer. The Original Equipment
Manufacturer (OEM) provides to you their own expressed warranty.
National Bus Sales covers only what the OEM explicitly states in the
owner's certificate. If you are unable to locate this certificate,
please contact our Warranty Administration Office, and we would be happy
to provide you with another one.
The
warranty policy described in each individual owner's
certificate is intended to cover the reasonable cost of
making repairs to your bus for parts that fail within
the designated warranty period. Having the cost of a
repair covered under the warranty policy means you have
followed all the maintenance procedures outlined in the
Owner's Manual. It also means the part failed within the
designated warranty period. The Warranty Policy does
not cover routine maintenance. It, also, does not
cover repairs for parts failing outside the designated
warranty period. If you have any questions, please
e-mail our
Warranty Administration Office or call us at Toll
Free (800) 282-7981 - ask for Warranty.
Procedures for Filing a Warranty Claim
If you experience a problem with your new bus, it is imperative you
contact our Warranty Administration Department
prior to making the repair. Together we will
come to a solution to get your bus back into operation with the least
amount of inconvenience.
1) Contact National Bus
Sales' Warranty Administration Office immediately to
obtain repair authorization. National will obtain the
pertinent information from the customer such as
bus body number, mileage, cause of problem, and
approximate repair cost. Please have that
information available before contacting our Warranty
Administration Office.
You may file a
warranty claim using several, convenient methods:
2) Depending on the type
of problem, our Warranty Administration Office will
discuss with you the best way to get your bus back on
the road. We may ask you to return the bus to our
service facility or take it to another authorized
warranty service facility. If circumstances warrant, you
will be given authorization to repair it at your own
facility.
3) In order for us to
assist you with warranty reimbursements through the OEM
warranty, any parts used in the approved repair must be
obtained through National Bus Sales. Once you have
received authorization and the replacement part(s) (if
necessary) from National Bus Sales, you may then
perform the required repair.
4) Return the failed
part along with your completed repair invoice to the
National Bus Sales' Warranty Administration Office.
Prior to sending the invoice, please ensure it contains
the following information: body number, mileage,
complaint, cause of failure, and correction.
5) Upon receipt of the
failed part and repair invoice, National Bus Sales will
credit your account for the cost of the failed part(s)
and file a claim back to the OEM to obtain additional
credit for any approved labor costs incurred.
For more information:
See our list of
Frequently Asked Questions or call us at TOLL FREE 1 800-282-7981 -
ask for Warranty. |
